Frequently Asked Questions

What is the minimum and maximum age required to rent a vehicle?

Renters must be 21 years or older. There is no maximum age limit, provided all licensing and eligibility requirements are met.

Is there a required interval between bookings?

Yes. We require a minimum 3-hour buffer between bookings to allow sufficient time for vehicle inspection, cleaning, and preparation.

Do you offer any discounts or promotions?

Yes. We offer the following discounts:

10% off for repeat 5-star customers

10% off – 7-day rentals

15% off – 15-day rentals

25% off – 30-day rentals

Additionally, if a vehicle’s monthly utilization is below 40% by the 7th of the month, pricing may be reduced by up to 20% at our discretion.

What is the shortest and longest rental duration allowed?

Minimum rental: 3 days

Maximum rental: No set limit, provided the renter stays within the mileage limits.

How are sales tax, coupons, and additional fees applied?

A 9.75% sales tax (San Mateo County) is applied to the rental rate and any applicable fees, in compliance with local tax regulations.

How many miles are included with the rental?

200 miles per day

Maximum of 2,000 miles per month

Additional mileage is subject to overage charges.

What are your standard business hours?

7:00 AM – 10:00 PM

What delivery locations do you offer, and what are the fees?

Our primary pick-up location is:
611 Gateway Blvd, South San Francisco, CA

This location is conveniently close to SFO Airport, allowing guests to avoid airport parking and delivery fees.

At this time, delivery to other locations is not offered due to logistical and parking challenges. Delivery options may be added in the future once staffing allows.

What are the allowed pick-up and return times?

For keyless vehicles, pick-up and return are available 24 hours a day, as the parking facility operates around the clock.

Is there a specific schedule for custom deliveries?

Not applicable at this time.

Do you allow pick-ups and returns outside business hours?

Yes. Pick-ups and returns are allowed outside business hours for keyless vehicles.

Are there any important extra details renters should know?

Snow chains are available upon request for our Cayenne vehicles. While generally not required—since California Highway Patrol chain control rules exempt 4WD vehicles with M+S-rated tires—we are happy to provide them for added peace of mind.

Do you offer additional equipment or services?

Young Driver Fee (ages 21–25): Requires approval and a $500 security deposit

Refueling Fee: $20 + cost of fuel

Late Return Fee: $125 per day

Vehicle Retrieval Fee: $150

What are the charges for exceeding the included mileage?

Additional mileage is charged at $0.33 per mile.

What is the cost for an additional driver?

There is no additional charge for approved additional drivers.

What are the penalties or fees for smoking in the vehicle?

🚭 Smoking of any kind is strictly prohibited, including cigarettes, cigars, marijuana, and vapes.

Evidence of smoking will result in:

Actual cleaning and detailing costs, plus a $250 penalty fee

Please note: Marijuana smoking is treated the same as tobacco. While cannabis may be legal in California, the odor lingers and is not permitted in our vehicles.

Are there any fees associated with EZ Pass or toll usage?

All vehicles are registered with EZ-Pass, and no action is required from the renter.
Tolls incurred during the rental will be billed at cost, with no markup.

Is there a cleaning fee? Under what conditions is it charged?

No fee for vehicles returned in a reasonably clean condition

If the vehicle is returned with bodily fluids, sticky residues, or strong odors (including alcohol or illicit drugs), we will charge:

The actual professional detailing cost, plus a $250 penalty

Smoking-related cleaning charges are addressed separately above.

Have a question for us?

Contact Us

Why Choose Us!

Skip the long lines and hassles of traditional car rental companies by having your next luxury car delivered directly to your preferred location and time.

As a gesture of our appreciation, we provide a white-glove concierge service with onsite check-in at your hotel or residence for all our valued clients.

Want to book from us?

Avoid the lengthy queues and hassle of conventional car rentals. Choose our service, and your luxury vehicle will be delivered directly to your chosen location, precisely when it's most convenient for you.

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